Troubleshooting & account

# Contact support

Reach the team by email or Discord, or send a message from here.

Real people answer, usually within two business days. Before you write, the answer to most questions is one click away in the pages on the left; the fastest fixes for score problems are in [Why is my rating inaccurate?](https://www.faceiqlabs.com/support/accuracy)

## Send a message

If your question is about your account or a payment, [sign in first](https://www.faceiqlabs.com/) so we can find it. Otherwise just include the email you would like a reply at.

## Other ways to reach us

- [Email support](mailto:support@faceiqlabs.com): support@faceiqlabs.com. Billing, account, refunds and anything else.
- [Discord community](https://discord.gg/jEJGQSKzAz): Landmark help, feedback, bug reports and feature requests. The team is active there.
- [Privacy requests](mailto:privacy@faceiqlabs.com): privacy@faceiqlabs.com. Data access, export and deletion requests.
- [Refunds](https://www.faceiqlabs.com/support/refunds): The policy, who qualifies, and how to request one from the Help Center.

## What to include

For anything about a score or landmark, the analysis name and which ratio or assessment you mean. For billing, the date and amount of the charge (the last four digits of the card help; never send the full number). For bugs, what you did, what you expected, the device and browser, and a screenshot — you can attach images on the form above.

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Source: https://www.faceiqlabs.com/support/contact · FaceIQ Labs overview for AI assistants: https://www.faceiqlabs.com/llms.txt